Below are some frequently asked questions.
1. Who Can Receive Online Therapy from Live Oak Therapy Group?
Due to licensure requirements, we can only accept clients that are residents of Texas or those living outside of the U.S. Our professional counselors are licensed with the state of Texas.
2. Do You Accept Insurance?
Yes, we do. Currently, we are in-network with Aetna, Cigna, Blue Cross Blue Shield, and United Healthcare (also known as Optum and UMR). Additionally, we provide out of network services. Learn more about our insurance and rates.
3. How Long Will Therapy Take?
It depends on your goals and needs.
4. What Areas Of Therapy Do You Specialize In?
Learn more about specialized services here.
5. How Can I Schedule A Session?
Contact us either by email, phone, text, or our contact form.
6. How Do I Know If Counseling Is For Me?
We offer free 10 minute consultations where we can help you determine if our services might help. Contact us for a free 10-minute consultation.
7. How Do I Cancel An Appointment?
We have a strict 24 hour cancellation policy. You can reschedule an appointment as long as it's not within 24 hours of the scheduled appointment. We charge $90 for missed appointments or appointments cancelled within 24 hours.
8. Where Are You Based Out Of?
We are based out of Katy, Texas, a suburb of Houston, Texas.
9. Do You Offer In-Person Counseling?
Unfortunately, we do not. All of our services are through a secure online platform that can be set up as a call or video.
10. How Do I Get Started?
Please contact us to schedule a free 10-minute consultation or schedule an initial session. Prior to the initial session, you will receive an email. The email contains a link to your digital intake form (completed through a secure electronic platform) and a payment link for the first initial session. The intake form and payment are needed to proceed with the initial session. The following sessions are paid after the sessions are completed.